Provider: White Coat Library, Lucknow, Uttar Pradesh, India ("ArcRx", "we").
Clinic: the clinic whose administrator accepts this agreement in the app ("the clinic", "you").
Version 5 — 14 October 2026. Replaces v4. What changed: new clauses 15 (online consultations), 16 (patient form and prescription check) and 17 (voice typing); clause 13 — every user also accepts on their own login. (v4, 12 Oct 2026: paid subscription, no free trial.) Pending final legal review — wording may be refined; any material change is shown in the app for fresh acceptance.
A patient-records, prescription, billing, stock and follow-up tool, licensed to your clinic — not sold. It is not a medical device and gives no medical advice. Clinical templates, drug lists, scales and guidance inside the app are reference material prepared for convenience; they are not a substitute for clinical judgement.
All diagnosis, treatment, prescriptions and clinical decisions are solely the responsibility of the clinic and its doctors. No template may be used until a doctor at the clinic has read and approved it in the app; approval is recorded under that clinic alone. ArcRx has no medical liability whatsoever.
All patient records entered by your clinic belong to your clinic. ArcRx hosts and syncs them as a Data Processor under your instructions and does not read, use, sell or share them, except (a) for technical support when you ask for it, or (b) where the law requires. You can export all your data at any time from Settings → Data Management.
To run and improve the service, ArcRx sees counts only: number of visits, prescriptions, bills, app version per login, pages used, and error reports. ArcRx never sees patient names, phone numbers, addresses or individual records. Optionally, with the clinic's consent, anonymised aggregated trends (age groups, common diagnoses and outcome counts, only in groups of five or more patients; psychiatry and other sensitive diagnoses excluded) are included in service-wide statistics. The clinic can switch this off at any time in Settings → ArcRx privacy & sharing.
Your clinic is the Data Fiduciary for its patients. You must: collect data lawfully and for stated purposes; take patient consent (the app helps you record it, in English and Hindi); obtain a parent's or guardian's consent for patients under 18; send reminders or bills only to the patient's own verified number; honour patient requests for access, correction or deletion; and keep records only as long as needed. ArcRx helps you meet these duties but is not responsible for your compliance.
Each person uses their own login; roles (admin, doctor, staff) are per login. The clinic is responsible for its staff's use of the app, for keeping devices locked and not shared outside the clinic, and for removing access when someone leaves.
Bills, fees, GST on medicines, stock and expense entries are made by the clinic; the clinic is responsible for their accuracy and for its own tax compliance.
ArcRx takes reasonable care — per-clinic data isolation, encrypted connections, secure cloud hosting, access logs — but does not guarantee uninterrupted or error-free service. The app works offline after first login and syncs when the internet returns; keep every device online regularly. Internet and device failures are outside ArcRx's control. ArcRx uses the following sub-processors: Supabase (database and authentication), Netlify (app hosting), Razorpay (payments, only when used). ArcRx will tell the clinic in the app before adding a sub-processor that handles patient data.
If ArcRx becomes aware of a breach affecting the clinic's data, it will inform the clinic's administrator without undue delay with what is known, so that the clinic can meet its own notification duties under the DPDP Act.
ArcRx's total liability for any claim arising from this agreement or the app is limited to the fees paid by the clinic in the 12 months before the claim, except for liability that the law does not permit to be limited. ArcRx is not liable for indirect or consequential loss, loss of data caused by the clinic's devices, or loss of business.
Either side may end use with 30 days' notice. On exit ArcRx will give the clinic an export of its data (if requested) and then delete the clinic's cloud data within 60 days, except what must be retained by law (for example invoices).
If this agreement is updated in a material way, the app shows it again for fresh acceptance. Acceptance in the app by the clinic's administrator — who confirms they are authorised to bind the clinic — has the same effect as a signature. The date, version and login of acceptance are recorded. Every user of the app also accepts this agreement on their own login; the administrator's acceptance is what binds the clinic.
This agreement is governed by the laws of India. Courts at Lucknow, Uttar Pradesh have exclusive jurisdiction, subject to any rights under the Consumer Protection Act or the DPDP Act that cannot be excluded.
ArcRx provides booking, a patient form, records and an e-prescription for online consultations; the call itself takes place on WhatsApp or Google Meet and is never recorded by ArcRx. Each online consultation is the clinic's and its doctor's or physiotherapist's own practice: they follow the Telemedicine Practice Guidelines and other applicable law (identifying themselves and the patient, recording consent, prescribing only what the consultation mode allows — controlled medicines are blocked — and asking the patient to visit in person when an examination is needed). The clinic sets its own online fees and refund rule, which are shown to the patient before paying; payments go directly to the clinic and ArcRx does not handle them. Only the last 4 characters of a patient's ID are recorded.
The patient's pre-consultation form and the pharmacy's prescription-check page are web pages reached only through a private link. They show only what is needed — clinic, doctor, time and the patient's first name on the form; the patient's initials and the prescription lines on the check page. Form answers are kept with the patient's record; a form link stops working 24 hours after the appointment.
Voice typing uses the speech service of the user's own phone or browser (for example Google or Apple), which may process the audio on its servers. Clinicians speak clinical findings only, not names, numbers or addresses; medicines are never filled by voice. The clinic can switch voice typing off in Settings.
Grievance / privacy contact: ✉️ privacy@whitecoatlibrary.in (preferred, written record) · White Coat Library, Lucknow · 📞 6307041453.
© White Coat Library, Lucknow. App licensed, not sold.
English. This clinic collects your name, age, contact number, diagnosis, treatment and billing details — only for your treatment, medical records, billing, and to contact you for follow-up or appointment reminders (sent by WhatsApp/SMS to your own number only). Your records are stored securely on cloud servers operated for this clinic by White Coat Library, Lucknow, which cannot see your name or number and uses only anonymised counts to improve the service. Your data is visible only to this clinic. Your rights: you may ask the clinic to show, correct or delete your records, or withdraw consent, at any time. For patients under 18, a parent or guardian's consent is required. Records are kept only as long as needed for your care and as required by law.
Online consultations. If you choose one, the clinic keeps your answers to its short form, your consent, the last 4 characters of the ID you show, and the call time and mode. Calls are never recorded. A doctor may dictate notes by voice using the phone's own speech service; your name and number are not spoken.
हिंदी. यह क्लिनिक आपका नाम, आयु, संपर्क नंबर, निदान, उपचार व बिलिंग विवरण केवल इलाज, रिकॉर्ड, बिलिंग और फॉलो-अप/अपॉइंटमेंट रिमाइंडर (केवल आपके अपने नंबर पर WhatsApp/SMS से) के लिए एकत्र करता है। आपके रिकॉर्ड व्हाइट कोट लाइब्रेरी, लखनऊ द्वारा इस क्लिनिक के लिए सुरक्षित क्लाउड सर्वर पर रखे जाते हैं; वह आपका नाम या नंबर नहीं देख सकती और सेवा सुधारने के लिए केवल गुमनाम गिनती का उपयोग करती है। आपका डेटा केवल इसी क्लिनिक को दिखता है। आप कभी भी अपने रिकॉर्ड देखने, सुधारने, हटाने या सहमति वापस लेने के लिए क्लिनिक से कह सकते हैं। 18 वर्ष से कम आयु के मरीज़ के लिए माता-पिता/अभिभावक की सहमति आवश्यक है।
Staff terms. This app is a records & billing tool only — diagnosis and treatment are the doctor's responsibility. Never share patient data outside the clinic; send bills and reminders only to the patient's own verified number; use your own login on a locked, dedicated device.
Grievance / privacy contact: ✉️ privacy@whitecoatlibrary.in · White Coat Library, Lucknow · 📞 6307041453.